Refund policy

Returns & refunds

You have 30 days from delivery, and in most cases you don't need to send anything back.

Return shipping on a $15 shelf riser often costs more than the riser. So instead of making you pay for that, we refund or replace it and you keep or discard the original.

If something is damaged, wrong, or missing

Email us within 30 days of delivery with your order number and a photo of the item and the packaging. We'll send a replacement or issue a full refund — your choice. No return shipping, no restocking fee.

If it just doesn't work for your space

Measurements are hard and listings can only tell you so much. Email us within 30 days and we'll refund you. Same as above — we don't ask for the item back.

We do keep an eye on repeat claims. If a pattern looks less like bad luck and more like a habit, we may ask for the item back before refunding future orders.

Cancelling an order

Email within 24 hours of ordering and we'll cancel and refund in full. After that it's likely already being packed and we can't stop it.

When you get your money

Refunds go back to your original payment method within 5–10 business days of approval. How quickly it appears depends on your bank, not us.

Items we can't refund

Gift cards, and anything reported more than 30 days after delivery.

To start a claim, email superioraddict@gmail.com with your order number.